First Reliance Cuts Call Volume up to 22% with New Digital Tools
First Reliance Bank set out to give its digital customers the same warm, personalized service online that they deliver in the branch environment. Working with Apiture, the bank implemented a digital support solution using Glia’s digital support platform and Posh AI’s digital assistant, creating a seamless way for customers to connect anytime, anywhere.
Learn how this winning combination helped First Reliance boost customer satisfaction and reduce call volumes — while staying true to its community-focused service model.
